Warranty Policy
In line with our customer satisfaction policy, our ability to provide you with better and faster service in the event of any issue you encounter on this site depends on compliance with the following matters:
Unless otherwise stated, all products are covered under the warranty of our company. For warranty conditions to be valid, please be sure to inspect the product upon delivery. If you notice any damage, do not accept the product and request a damage report from the courier. Any modifications to the product, deformation, or alteration of the original design will render the warranty void.
Since all our products are custom-made and their prices are subject to market fluctuations, cancellations and returns are not accepted after the order is placed. For any requests regarding color or size changes, or for product maintenance, feel free to contact us.
Please report any issues by contacting us first via the communication details available on our website. Our aim is to minimize the chance of problems caused by a lack of information, especially for first-time users of our products. Therefore, before concluding that a product is defective or non-functional, please ensure you follow all instructions provided and make use of any additional guidance we can offer to use the product correctly.
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