Warranty Policy

Warranty Policy

In line with our customer satisfaction policy, our ability to provide you with better and faster service in the event of any issue you encounter on this site depends on compliance with the following matters:

Unless otherwise stated, all products are covered under the warranty of our company. For warranty conditions to be valid, please be sure to inspect the product upon delivery. If you notice any damage, do not accept the product and request a damage report from the courier. Any modifications to the product, deformation, or alteration of the original design will render the warranty void.

Since all our products are custom-made and their prices are subject to market fluctuations, cancellations and returns are not accepted after the order is placed. For any requests regarding color or size changes, or for product maintenance, feel free to contact us.

Please report any issues by contacting us first via the communication details available on our website. Our aim is to minimize the chance of problems caused by a lack of information, especially for first-time users of our products. Therefore, before concluding that a product is defective or non-functional, please ensure you follow all instructions provided and make use of any additional guidance we can offer to use the product correctly.

User Agreement

User Agreement

1. Parties

This User Agreement is entered into between Başak Başdaş, the founder of the Tess&Tespih brand, and the User.

The party you are contracting with to use the website https://www.tesstespih.com/ (“Site”) is Başak Başdaş, the founder of the Tess&Tespih brand.

The User is any individual who visits the Site to order products or for browsing purposes.

2. Terms of Use

2.1. Individuals under the age of 18 are not permitted to order products from our website. By accessing or registering on the Site, you declare and accept that you are over 18 years old.

2.2. By ordering products, you acknowledge that the purchase is for personal use and not intended for resale to third parties.

2.3. Registration is not mandatory to order products from the Site. However, registering allows you to benefit from various advantages and facilitates quicker future orders.

2.4. The User agrees that the address, email address, landline and mobile phone numbers, and other contact information provided in the form or updated later are accurate and lawful. The User is responsible for any damages incurred by the Company due to false information and agrees to compensate such damages immediately. The Company has the right to contact the User via mail, email, SMS, phone calls, and other means for communication, marketing, notifications, and other purposes through the provided information. Unless a written notification is made to the contrary, the User consents to the Company contacting them for the aforementioned purposes and using their information within the scope of its marketing activities, including sharing it with third parties in accordance with the Personal Data Protection Law.

2.5. All product prices and conditions offered on the website are valid only on the website. The Company reserves the right to change prices and conditions at any time.

2.6. The Company is not responsible for price and content errors arising from typographical and system errors and reserves the right to cancel or not fulfill incorrectly displayed orders.

2.7. All trademarks, trade names, titles, logos, graphics, designs, visuals, general appearance, texts, and all other materials and technical data on the website and its extensions, if any, are the property of https://www.tesstespih.com/ and our Company and are legally protected. Text and graphic files offered on this site are protected by copyright and/or registered trademark laws or as registered designs belonging to our Company. Therefore, no element on the website or its extensions, including all texts and visual materials listed above, may be used without prior permission. No material or functionality on this site may be published, copied, reproduced, modified, re-produced, licensed, mailed, uploaded to a computer, linked, or used on other websites without our Company’s permission. All other rights not expressly granted are reserved, and any action contrary to these terms will entitle our Company to pursue all legal and criminal remedies.

2.8. The Company shall not be held liable for any direct and/or indirect damages that may arise for any reason due to the use of the information and other data on the website and its extensions, if any.

2.9. If the website provides links to internet sites not owned by our Company, our Company shall not be held legally, criminally, administratively, or otherwise responsible for the content of these sites and/or the links they contain. Users assume all risks associated with accessing such linked sites.

2.10. Our Company shall not be held responsible for any interruptions, deletions, losses, delays in operations, computer viruses, unauthorized access to records, theft, alteration, or use of records for any reason.

2.11. If it is determined that incorrect, incomplete, misleading, or unlawful information and statements have been entered into our site, or if activities threatening the security of the site and operating system have been undertaken, or if attempts have been made to alter or delete information within the site, the User’s access to our site may be blocked. Our Company reserves all legal and criminal rights, including the right to unilaterally terminate the contract, against individuals and institutions involved in such activities.

2.12. The User may not share their username and password with third parties or institutions, nor access or use other users’ information. The User is responsible for all damages arising from actions contrary to this provision. All legal, administrative, and criminal responsibilities arising from such use shall belong to the User.

3. Obligations

3.1. Users agree to comply with notifications published by our Company regarding the services offered and to adhere to all legal regulations, including but not limited to the Turkish Penal Code, Turkish Code of Obligations, Turkish Civil Code, Turkish Commercial Code, Intellectual and Artistic Works Law, and Trademark and Patent Legislation. Users acknowledge that any contrary use will result in all legal, criminal, and administrative responsibilities falling upon them.

3.2. Users may not use the website for purposes contrary to public morality, public order, or in a manner that is disturbing to others or unlawful.

3.3. If our Company determines that Users have not complied with the obligations listed in Article 3.1 or other general rules specified on the site, it reserves the right to temporarily or permanently block the User’s access to the site, close their account, or unilaterally terminate the contract.

3.4. The User agrees to compensate our Company for any damages incurred due to their breach of obligations under this agreement and acknowledges that our Company has the right to recourse for any compensation and/or administrative or judicial fines it may be required to pay to public institutions and/or third parties due to the User’s breach.

3.5. If the User wishes to cancel their registration, they must notify us via email at info@tesstespih.com. Upon cancellation, the User’s access to the site as a member will be revoked.

3.6. The User is solely responsible for retaining any correspondence with our Company, and our Company shall not be held liable for the deletion and/or loss of such correspondence.

3.7. Upon termination of the User’s account, our Company reserves the right to delete or retain account-related information and to share or not share it with third parties in accordance with the Personal Data Protection Law. The User shall have no right to claim any compensation or rights from our Company in such cases.

3.8. Users are solely responsible for their interactions with other users and may not engage in activities (spam, viruses, trojans, etc.) that prevent or complicate other users’ use of the site. In case of legal complaints or investigations by official authorities, our Company reserves the right to disclose Users’ identity information and to terminate their registration and seek compensation for any damages incurred.

3.9. Although our Company takes necessary measures to ensure that the website is free from viruses and similar software, Users must procure their own virus protection programs to ensure ultimate protection. Users are responsible for any damages that may occur to their software and operating systems due to their access to the website.

3.10. Our Company reserves the right to unilaterally change the provisions of this agreement, suspend or terminate the services provided to Users, or modify their content without prior notice. Any changes will be published on the site to inform Users.

3.11. Our Company may disclose Users’ personal information when required by law or when necessary to protect and defend our Company’s rights and property, in accordance with the principles of good faith. For more information on how we protect Users’ personal information and privacy, please refer to our “Privacy Policy” section.

3.12. Opinions and thoughts expressed by Users on the website are their own and bind only the opinion holders. Our Company shall not be held responsible for any damages incurred by third parties due to opinions and thoughts expressed by Users, nor for any damages Users may suffer due to opinions and thoughts expressed by third parties.

3.13. If it is determined that Users have engaged in activities contrary to the provisions of this agreement, our Company may unilaterally terminate their contract without prior notice.

3.14. The parties agree that all computer records belonging to our Company shall be considered the sole and exclusive evidence in accordance with Article 193 of the Code of Civil Procedure and that such records constitute an evidential contract.

4. Enforcement

By filling out and approving the user form or by using this site to receive services or place orders, the User is deemed to have declared, accepted, and committed to complying with this agreement. The agreement may be unilaterally terminated by our Company without any warning upon the termination of membership or the occurrence of any of the termination conditions specified in this agreement.

5. Governing Law and Jurisdiction

This Agreement is governed by Turkish Law. In the resolution of any disputes arising from the implementation of this agreement, the Istanbul Çağlayan Courts and Enforcement Offices are authorized.

6. Notifications

6.1. The email address provided by the User to our Company is considered the legal address for any notifications related to this agreement. Any notifications sent to this email address shall be deemed to have been received by the User one day after the email is sent.

6.2. Unless the User notifies our Company in writing within five (5) days of any changes to their current email address, any requests made to the old email address shall be considered valid and deemed to have been made to the User.

By accepting this User Agreement, the User acknowledges that they have read, understood, and agreed to all the terms and conditions stated herein and confirms the accuracy of the information provided about themselves.